7 business days. No extra cost.
Most staffing platforms hand-wave on replacements. We don’t. This page is the full sub-clauses . When the clock starts, how many candidate intros you get, what triggers a refund. If your procurement team has questions, this is the answer page.
When the clock starts
The 7-business-day clock begins the moment you submit a replacement request. Not when the current engineer ends. Replacements run in parallel with handover so there's no gap in shipping.
Up to 3 candidate introductions
Per replacement cycle, we send up to 3 vetted candidates from the active bench. Each comes with a stack-match note, prior receipts, and availability date. You pick. Or pass on all 3 and get a refund (see below).
Replacement guaranteed in 7 business days
If you accept a candidate, the replacement engineer is onboarded within 7 business days of acceptance. If we miss the deadline (rare. Historically <2% of cycles), the next month is pro-rated.
Refund trigger
If none of the 3 candidates fit your stack or culture within 14 calendar days of the request, you can exit with a pro-rata refund of unused engagement time. No fees, no clawback, no notice period.
What's not covered
The SLA covers our placement quality, not your scope changes. If your stack pivots mid-engagement (e.g., you decide to migrate from Postgres to DynamoDB), the original engineer's fit doesn't trigger a free replacement. Though we'll always work with you to source the right match.
Three real-world scenarios.
Day 12 of engagement: turns out the engineer’s LangChain depth doesn’t cover your custom orchestration layer. You request replacement on day 13. We send 3 candidates by day 17. You pick one by day 19. Replacement onboards day 24. Original engineer hands off in parallel days 17. 24 . Zero shipping gap.
Week 3: communication style isn’t clicking with your team lead. You request replacement. We send 3 candidates by day 4. None match . Your team needs a very specific async-comm style. You exit on day 14, pro-rata refund issued for the unused 16 days of the month.
Month 4: engineer needs to step away due to family circumstances. We initiate replacement same-day, pre-emptively. Three candidates intro’d within 48 hours, replacement embedded in 7 business days. Original engineer’s remaining month is pro-rated.
Operationally: replacement requests go to gabe@futureproofing.dev. Gabe responds within 24 hours, Andrea coordinates the bench match, Jess does the final technical fit review. See the enterprise procurement page for MSA + SOW context.
Want this in your contract?
The SLA is part of every standard engagement at no extra cost. For enterprise procurement requiring custom terms, send a written brief. We'll route directly to the founders.